Signing Up & What's Inside How do I sign up for Conscious Box?
It's easy—and it only takes a few minutes. Just click here
to select your plan and checkout. How much does it cost?
Conscious Box costs just $19.95/month or less, depending on the subscription duration you choose. Shipping is free. (In the case of certain promotional offers, a shipping charge may apply). When’s the monthly deadline?
We ship all boxes to current customers around the 15th. If you are new to CB and sign up before the 10th, your box will be shipped out around the 15th. If you sign up after the normal box shipment goes out, you’ll receive it by the end of the month. Your future boxes will always ship around the 15th. Do I get to choose what’s in my box?
You'd ruin the surprise. Conscious Box is all about discovery, so each month you’ll get a box filled with totally different products. It’s like having your birthday—every month! You can, however, choose the type of box you receive (classic, vegan, or gluten-free). You can change this at any time by logging in, then clicking Edit Account Settings > Edit (under subscriptions), then selecting your preferred box type from the dropdown menu. How do you choose what's in the box? Will I receive duplicates every month?
Conscious Box’s staff works hard at finding the best businesses that support a sustainable and healthy lifestyle. We scour the marketplace to identify businesses both large and small, and use our experience in the sustainable goods industry to find products we know you'll love, every month. Plus, our new system watches what you've received and helps prevent any duplicate items. Is everything certified organic?
While Conscious Box strongly supports organic agriculture, not all products will be organic certified. This is because not all companies, and the farms they work with, have the resources to secure a certification. Fear not: Conscious Box has always discussed the ins and outs of trade, manufacturing and production for each product we include. We hold our businesses to the highest standards, and only work with those who show true commitment to a healthy environment and ethical business practices. To us, "conscious" is something beyond just being organic. Are the products vegetarian/vegan?
The regular Conscious Box may contain any type of item, but these boxes are often very vegetarian and vegan-friendly. For the strict dieter, we also proudly offer a 100% vegan Conscious Box, perfect for anyone sensitive to animal products. Are the products tested on animals?
We ensure that every product that goes into Conscious Box fits with our value. Basically it has to be produced in a sustainable and ethical way—and that definitely includes avoiding anything that’s tested on animals. Besides, there's no need to test organic raw chocolate and chemical-free tropical flower lotion on animals—our office is more than happy to do all the necessary testing ourselves. :) How can I get my products in the box?
We’re always looking for new businesses that support sustainable, ethical, and healthy lifestyles. If you have a business with products you think are suitable for Conscious Box, learn more about our partnerships here. Membership & Billing Questions How do I update my address?
To update your address, you can login into your account and change your shipping info through your profile. Just click’ Edit Your Account Settings’, then select 'Edit' under your subscriptions. You can also email our customer happiness team through this contact form
for any address changes. All address change requests must be made before the 8th of the month, or that month’s box will be shipped to the existing address. How do I change my billing information?
Simple. Just log in, select ‘Edit Your Account Settings’, then select 'Edit' under your subscriptions. There, you can choose 'Add New Card' from the 'Credit Card' drop down menu. You can also email our customer happiness team through this contact form
to update your credit card. Please Note: If your subscription was previously in the “Suspended” status, you may also need to “reactivate” your subscription by clicking Edit>Reactivate
. If you purchased your subscription with PayPal, login to your PayPal account, and navigate to My Account > Profile > Add or Edit a Bank Account/Credit Card. Please remember to set your new credit card as your primary payment method. Currently, PayPal is no longer an accepted billing option
. How do I cancel my subscription?
If you’re not completely satisfied with Conscious Box, you can unsubscribe at any time. Just log in, select 'Edit Your Account Settings', then click 'Edit' on your subscription. There, you can cancel by pressing 'Cancel Subscription.' You can also contact us and we'll be able to help you with your account. Make sure to cancel before the 1st
of the month to prevent the next month’s subscription fees from processing and that box from shipping. If you cancel on or after the 1st
, your cancellation will take effect on the following month. Please keep in mind that partial refunds are not offered for 3, 6 or 12-month subscriptions that have already started.We may ask you to confirm your cancellation request - please be sure you confirm. When am I billed?
You’ll be billed on the first day you signed up, then the first week of each month. For example, if you signed up on April 4th, you’ll be shipped April's box mid-month and billed again in the first week of May. If you signed up on April 11th, you will be shipped April's box toward the end of the month and be billed again in the first week of May. Am I eligible for a refund?
We do not offer refunds. We can only offer refunds under minimal extenuating circumstances (i.e. customer is deceased, box has shipped improperly, etc.). We bill the first week of the month, and ship around the 15th. Also, please keep in mind that partial refunds are not offered for 3, 6, or 12-month subscriptions that have already started. We do not accept returns.
Shipping Info What are your shipping limitations?
Currently, Conscious Box only ships within the United States, including Alaska and Hawaii. We can also ship overseas to APO addresses, as well as US territories. Stay tuned for updates, as we're gearing up to ship to Canada, Europe and beyond. The best way to stay up to date is to keep active on our Facebook, which can be found at www.facebook/consciousbox.com
. Who delivers the mail?
We proudly ship USPS Priority Mail to ensure quick, safe and sustainable delivery of your boxes. How can I track the box?
When your box ships, the email associated with your account will receive a tracking email. When will my box arrive?
If you order in the beginning of the month, your first box will ship around the 15th. If you order after the initial box shipment in that month, your first box will ship toward the end of the month. All following shipments are sent around the 15th of each month. Once you receive your shipping notification, your box will arrive in about 3-8 days not including Sunday. Why do you have two boxes? Is that conscious?
The outer box is our shipping box. We call it the ‘wrap’. It protects the contents of your box (reducing the amount of replacement shipments and waste created) and improve your experience. Both boxes are completely compostable and made from post-consumer and post-industrial material. These are likely the most conscious boxes manufactured on the planet. Do your labels contain BPA?
Nope. We use BPA-free labels that are completely safe for you and the environment. I just ordered a product from the Marketplace; When does it ship?
Currently, the vendor you purchased from fulfills your order, not Conscious Box. You should allow 2-9 business days for any order unless otherwise stated. You will receive tracking info to your email once the item ships. If you have questions or are still awaiting a shipment, please contact us. Points & Reviews How do I earn points?
Points can be earned through several actions: taking polls, reviewing products, sharing pages and giving gifts. Be sure you’re logged into your account to earn points. How do I review a product?
In order to review a product, just click ‘Add Your Review’ from the bottom of the product page. Where can I rate products from my box?
First, make sure you’re logged in. Your account name will be on the top right. Click on it to go to the Rate page. Here, you’ll get a list of items you have remaining to review. How much are points worth?
Currently, point value is set to 1 point = 1 cent, which can be applied to product purchases only (not subscriptions). How do I use my points on products?
Points can be applied to products in the Marketplace. In order to use your points, you must be logged into your account. You can choose how many points you would like to use toward each product by using the point slider located under the item. Points cannot be redeemed for the purchase of subscriptions. How many points I can use?
You can use as many points as you want on any purchase. Yep...that means you could get FREE stuff. Where are my points?
Although you should usually see your points update immediately, you may need to log out and then log back in if you didn't see them added automatically. At times, it can take a few hours to update. If your account still doesn’t have its points, please contact us. Can I see the points I’ve earned?
Sure thing. Just log in and look next to your name in the top right corner. It’ll list your points there. Any other questions?
We're happy to help. Please email our customer happiness team
and give us 3-4 business days for a reply (4-5 days for weekend requests).