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faq
Quick Answers
Billing

All active subscriptions auto-renew like a magazine, rebilling during the first week of each month, usually on the 2nd or 3rd. This includes Monthly, 3-Monthly, 6-Monthly, and Annual Subscriptions.

Cancel anytime. Just log in to your account, select 'Edit Account Settings', then hit 'Edit' under Your Subscriptions. From there, just click 'Cancel Subscription.' See Cancellation section for more details

Shipping

SHIPPING DATE: Your first box will ship around the 15th if you order in the beginning of the month. If you order after that month’s initial shipment, It will ship towards the end of the month. All boxes after that will be sent around the 15th.

SHIPPING TIME: Once you receive your shipping confirmation, your box will arrive in 3-8 business days. Orders from the Shop should allow 2-9 business days for shipment.

 
Signing Up
  • It's easy—and it only takes a few minutes. Just click here to select your plan and checkout.
  • The Taster is the smaller of our two boxes. It features 5-8 products and is a great way to discover new natural brands. The Plus has 8-12 products. It contains more full-size and premium products.
  • The Taster costs $9.95/month or less, the Plus costs $19.95/month or less — depending on the subscription duration you choose. Shipping is free. (In the case of certain promotional offers, a shipping charge may apply).
  • We ship all boxes to current customers around the 15th. If you are new to CB and sign up in the beginning of the month, your box will be shipped out around the 15th. If you sign up after the normal box shipment goes out, your box will ship toward the end of the month. Your future boxes will always ship out around the 15th.
  • We’re always looking for new businesses that support sustainable, ethical, and healthy lifestyles. If you have a business with products you think are suitable for Conscious Box, learn more about our partnerships here.
Box Contents
  • You'd ruin the surprise. Conscious Box is all about discovery, so each month you’ll get a box filled with totally different products. It’s like having your birthday—every month! You can, however, choose the type of box you receive (classic, vegan, or gluten-free). You can change this at any time by logging in, then clicking Edit Account Settings > Edit (under subscriptions), then selecting your preferred box type from the dropdown menu. All box changes must be made before the 8th to ensure you receive the box you want in that month.
  • Conscious Box’s staff works hard at finding the best businesses that support a sustainable and healthy lifestyle. We scour the marketplace to identify businesses both large and small, and use our experience in the sustainable goods industry to find products we know you'll love, every month. Plus, our new system watches what you've received and helps prevent any duplicate items.
  • While Conscious Box strongly supports organic agriculture, not all products will be organic certified. This is because not all companies, and the farms they work with, have the resources to secure a certification. Fear not: Conscious Box has always discussed the ins and outs of trade, manufacturing and production for each product we include. We hold our businesses to the highest standards, and only work with those who show true commitment to a healthy environment and ethical business practices. To us, "conscious" is something beyond just being organic.
  • The regular Conscious Box may contain any type of item, but these boxes are often very vegetarian and vegan-friendly. For the strict dieter, we also proudly offer a 100% vegan Conscious Box, perfect for anyone sensitive to animal products.
  • We ensure that every product that goes into Conscious Box fits with our values and ethos we seek to promote. Basically it has to be produced in a sustainable and ethical way—and that definitely includes avoiding anything that’s tested on animals. Besides, there's no need to test organic raw chocolate and chemical-free tropical flower lotion on animals—our office is more than happy to do all the necessary testing ourselves. :)
  • All products in our box are GMO-free and all natural. We empathize with the concerns surrounding Palm Oil and do our best to work with companies who use GMO-free, all natural Palm Oil that is also ethically sourced.
  • We use http://vegan.org/learn/ as our source on all things Vegan. Figs are still considered Vegan by all authorities on what it means to be Vegan, so we may have figs or products containing figs in our Vegan box.
Membership & Billing Questions
  • To update your address, you can login into your account and change your shipping info through your profile. Just click’ Edit Your Account Settings’, then select 'Edit' under your subscriptions. You can also email our customer happiness team through this contact form for any address changes. All address change requests must be made before the 8th of the month, or that month’s box will be shipped to the existing address.
  • Simple. Just log in, select ‘Edit Account Settings’, then select 'Edit' under your subscriptions. There, you can choose 'Add New Card' from the 'Credit Card' drop down menu. You can also email our customer happiness team through this contact form to update your credit card. Please Note: If your subscription was previously in the “Suspended” status, you may also need to “reactivate” your subscription by clicking Edit>Reactivate. If you purchased your subscription with PayPal, login to your PayPal account, and navigate to My Account > Profile > Add or Edit a Bank Account/Credit Card. Please remember to set your new credit card as your primary payment method. Currently, PayPal is no longer an accepted billing option.
  • Conscious Box is a subscription service that automatically renews every cycle. We want to make sure you never miss a box:) We try to make this apparent throughout the site, during the order process, and in the confirmation email, but sometimes it gets missed! If you need to make an adjustment to your subscription, you can log in to your account and click "Manage Your Subscription", then “Edit”, and update how you see fit. We give you complete control, but if you do happen to need some help, please don’t hesitate to email our customer happiness team.
  • If you're not completely satisfied with Conscious Box, you can unsubscribe at any time. Just log in, and scroll down (f necessary) until you see 'Manage Your Account' then click on 'Manage Your Subscription'. On the right you will see 'My Subscriptions'. Under 'Manage' click 'Edit'. You will be redirected to a page where you can change any/all info about your subscription, including a bar at the bottom that says 'Cancel Subscription'. You can also contact us and we'll be able to help you with your account. Make sure to cancel before the 1st of the month to prevent the next month’s subscription fees from processing and that box from shipping. If you cancel on or after the 1st, your cancellation will take effect on the following month. Please keep in mind that partial refunds are not offered for 3, 6 or 12-month subscriptions that have already started. We may ask you to confirm your cancellation request - please be sure you confirm.
  • It'll depend on when you signed up. If you signed up before February of 2013, you're billed on the same day each month, based on the date of first sign up. If you signed up after (or during) February 2013, you're billed on the first day you signed up, then the first week of each month. For example, if you signed up on April 4th, you’ll be shipped April's box mid-month and billed again in the first week of May. If you signed up on April 18th, you will be shipped April's box toward the end of the month and be billed again in the first week of May.
  • Your subscription fee includes shipping costs, but not forwarding costs. All shipping address changes must be made before the 8th of the month to ensure that your box ships directly to you. If you miss this date, you can leave a forwarding address with USPS, and they will implement a forwarding mail fee. Our amazing Customer Happiness team is here to help, if you need help with updating your address.
  • We do not offer refunds. We can only offer refunds under minimal extenuating circumstances (i.e. customer is deceased etc.). We bill the first week of the month, and ship around the 15th. Also, please keep in mind that partial refunds are not offered for 3, 6, or 12-month subscriptions that have already started. Due to FDA regulations, we are unable to accept returns.
Shipping Info
  • Currently, Conscious Box only ships within the United States, including Alaska and Hawaii. We can also ship overseas to APO addresses, as well as US territories. Stay tuned for updates, as we're gearing up to ship to Canada, Europe and beyond. The best way to stay up to date is to keep active on our Facebook, which can be found at www.facebook/consciousbox.com
  • We proudly work with various shipping partners, but always finish the last mile with USPS Priority Mail. Our aim is to ensure quick, safe and sustainable delivery of your boxes :). Please be sure your shipping address on file is USPS deliverable.
  • When your box ships, the email associated with your account will receive a tracking email. The tracking number may not become active for 24-48 hrs.
  • Sometimes DHL/USPS does not update when in transit from one shipping hub to another. This is quite common, but if you do not receive your box after 8 business days, please let us know.
  • If you order in the beginning of the month, your first box will ship around the 15th. If you order after the initial box shipment in that month, your first box will ship toward the end of the month. All following shipments are sent around the 15th of each month. Once you receive your shipping notification, your box will arrive in about 3-8 days not including Sunday.
  • Nope. We use BPA-free labels that are completely safe for you and the environment.
  • Due to FDA regulations we are unable to accept returns. Should your box arrive with damaged product, please contact support and our Customer Happiness team will take care of you.
  • Yes. All affiliates earn 10% commission on new subscription revenue from any size box (Plus or Taster), box type (Classic, Vegan, or Gluten-Free), and subscription length (1, 3, 6, or 12 months), less any promotional discounts or coupons used. Affiliates that generate $2,000 or more in subscription revenue within a calendar month earn a 15% bonus (10%+15%=25%)! Please click here for more information.
Points & Reviews
  • Points can be earned through several actions: taking polls, reviewing products, sharing pages and giving gifts. Be sure you’re logged into your account to earn points.
  • Go to our Shop and click on the product you want to review and scroll to the bottom of the product description. Click ‘Add Your Review’ and you’ll be good to go - just make sure you’re signed into your account so you can earn points :).
  • First, make sure you’re logged in. Your account name will be on the top right. Click on it to go to the Rate page. Here, you’ll get a list of items you have remaining to review.
  • Although you should usually see your points update immediately, you may need to log out and then log back in if you didn't see them added automatically. At times, it can take a few hours to update. If your account still doesn’t have its points after 24hrs, please contact support.
  • Currently, point value is set to 1 point = 1 cent, which can be applied to product purchases only (not subscriptions).
  • Points can be applied to products in the Shop. In order to use your points, you must be logged into your account. You can choose how many points you would like to use toward each product by using the point slider located to the right of the item. Points cannot be redeemed for the purchase of subscriptions.
  • You can use as many points as you want, up to all of the points in your account, on any purchase. Yep...that means you could get FREE stuff:)
  • Sure thing. Just log in and look next to your name in the top right corner. It’ll list your points there.
Gift Subscriptions
  • How our gift subscription works is we send an awesome e-card with a "claim gift" link to the lucky person. They enter their shipping information when creating their own account so that they can receive our e-mail correspondence regarding their gift boxes (such as their packing list). This is why only the gift recipient's e-mail address is required :).
  • Please be sure to check that all of your shipping info is correct by signing into your account and clicking on “edit account settings.” Then click on “manage” under “My Subscriptions” on the right. From there you can add or edit a shipping address by clicking on the shipping address drop down menu. If all of your info is there. correct, and you still haven’t received a box, please contact support and we’ll get you taken care of.
  • When purchasing a gift subscription, you chose a date for your recipient to first receive the claim gift e-mail. On that day at 5am and everyday thereafter, they will receive a claim gift e-mail until claimed. If the Gift recipient reports that they still have not received it, please kindly ask them to check their Spam folder. If they still are unable to find it, please contact support and we’ll take care of you.
  • Not to worry, gift subscriptions don’t renew :). Sit back, relax, and enjoy your gift boxes!
Any other questions?
We're happy to help. Please email our customer happiness team and give us 3-4 business days for a reply (4-5 days for weekend requests).