Signing Up & What's Inside

How do I sign up for Conscious Box?
How much does it cost?
When’s the monthly deadline?
Do I get to choose what’s in my box?
How do you choose what's in the box? Will I receive duplicates every month?
Is everything certified organic?
Are the products vegetarian/vegan?
Are the products tested on animals?
How can I get my products in the box?

Points, Reviews, & Leveling Up

How do I earn points?
How do I review a product?
Where do I find the products from my box?
How much are points worth?
How do I use my points on products?
Is there a limit to how many points I can use?
Whoa! Does that mean I could get FREE stuff?!
Hey! I took a poll and rated some products, but my points are nowhere to be found!
How do I level up?
Why should I level up? What else can I use points for?
How many levels are there?
Can I see the points I’ve earned?

Shipping Information

What are your shipping limitations?
Who delivers the mail?
How can I track the box?
When will my box arrive?
Why do you have two boxes? Is that conscious?
Do your labels contain BPA?
I just ordered a product from the shop. When does it ship?

Membership & Billing Questions

How do I update my address?
How do I change my billing information?
How do I cancel my subscription?
When am I billed?
I just requested a refund. How long will it take to process?
I just took advantage of a promotion. Can I cancel now?

Signing Up & What's Inside

How do I sign up for Conscious Box?
It's easy—and only takes a few minutes! Just click here to select your plan and checkout!

How much does it cost?
Conscious Box costs just $19.95/month with free shipping.

When’s the monthly deadline?
In order to receive this month’s box, you need to sign up on or before the 6th of the month. Any orders placed after the 6th will be credited for the following months. For example, if you start your subscription on July 3rd, you will receive July’s box as the first box of your subscription. However, if you subscribe on July 7th, the first box of your subscription will be August’s box. (This deadline does not always apply to bonus/special boxes!)

Do I get to choose what’s in my box?
You'd ruin the surprise! Conscious Box is all about discovery, so each month you’ll get a box filled with totally different products. It’s like having your birthday—every month! The contents of each box revolve around a theme that changes depending on the season or special events, and include content in the form of practical, daily living necessities. And yes, all boxes are suitable for all ages (please double check for bonus boxes!)

How do you choose what's in the box? Will I receive duplicates every month?
Conscious Box’s staff works hard at finding the best businesses that support a sustainable, healthy, and fulfilling lifestyle. We scour the marketplace to identify businesses both large and small, and use our experience in the sustainable goods industry to find products we know you'll love, every month. Plus, our new system watches what you've received and helps prevent any duplicate items. All in all, this means fresh, original items every time :)

Is everything certified organic?
While Conscious Box strongly supports organic agriculture, not all products will be organic certified. This is because not all companies and the farms they work with have the resources to secure a certification. Fear not! Conscious Box has always discussed the ins and outs of trade, manufacturing, and production for each product we include. We hold our businesses to the highest standards, and only work with those who show true commitment to a healthy environment and ethical business practices.

Are the products vegetarian/vegan?
The regular Conscious Box may contain any type of item from any conscious company, but these boxes are often very vegetarian and vegan friendly! For the strict dieter, we also proudly offer a 100% Vegan Conscious Box, perfect for anyone sensitive to animal products!

Are the products tested on animals?
We ensure that every product that goes into Conscious Box fits with our values; basically it's got to be produced in a sustainable and ethical way—and that definitely includes avoiding anything that is tested on animals! Besides, there's no need to test organic raw chocolate and chemical-free tropical flower lotion on animals—everyone in our office is more than happy to do all the testing it needs :)

How can I get my products in the box?
We’re always looking for new businesses that support sustainable, ethical, and healthy lifestyles. If you have a business with products you think are suitable for Conscious Box, learn more about our partnerships here.

Points, Reviews, & Leveling Up

How do I earn points?
Points can be earned through several actions: taking polls, reviewing products, sharing pages, and giving gifts. Be sure you’re logged into your account to earn points.

How do I review a product?
In order to review a product, you must have either a) received that product in your box or b) purchased that product from Conscious Box in the past.

Where do I find the products from my box?
First, make sure you’re logged in. Next, go to Manage Your Account in the top right. Click ‘Rate Products, Earn Points!’ in your dashboard on the left.

How much are points worth?
Currently, point value is set to 1 point = 1 cent, which can be applied to product purchases only (not subscriptions). If you have not received points for actions, please contact customer service - we'll be sure you get them! 

How do I use my points on products?
Points can be applied to products in the Conscious Marketplace. In order to use your points, you must be logged into your account. Simply go to the product you plan to order, adjust the point slider to the right, and see your savings!

Is there a limit to how many points I can use?
No way! You can use as many points as you want on any purchase.

Whoa! Does that mean I could get FREE stuff?!
That’s right. We want to reward you for making the best products on the planet better!

Hey! I took a poll and rated some products, but my points are nowhere to be found!
Although you should usually see your points update immediately, you may need to log out and then log back in if you didn't see them added automatically. If your account still doesn’t have its points, please contact us, you may have caught a bug!

How do I level up?
You level up by earning points. You can see your experience bar update in real time!

Why should I level up? What else can I use points for?
The more you level up the more titles, rewards, and extras you unlock for your account. These include exclusive items in the shop (currently under construction), access to member-exclusive giveaways, and opportunities to increase your chances to win items from Conscious Box.

How many levels are there?
The current number of levels is a mystery... will you help us solve it? :)

Can I see the points I’ve earned?
Sure thing! Just log in  and go to My Points and Rewards under your dashboard.

Shipping Information

What are your shipping limitations?
Currently, Conscious Box only ships within the United States, including Alaska and Hawaii. We can also ship overseas to APO addresses, as well as US territories. Stay tuned for updates, though, as we're gearing up ship to Canada, Europe, and beyond!

Who delivers the mail?
We proudly ship USPS Priority Mail to ensure quick, safe delivery of your boxes.

How can I track the box?
When your box ships, the email associated with your account will receive a tracking email.

When will my box arrive?
Conscious Box is shipped after the 6th of the month, every month. It usually only takes a couple days to reach our subscribers, but you can definitely expect to get your box around the 15th (promotional boxes excluded).

Why do you have two boxes? Is that conscious?
The outer box is our shipping box. We do this to protect the contents of your box (reducing the amount of replacement shipments and waste) and improve your experience. Both boxes are manufactured in a wind-powered facility, use the same recycled material and are both completely compostable. These are likely the most conscious boxes manufactured on the planet :)

Do your labels contain BPA?
Nope! We use BPA-free labels that are completely safe for you and the environment.

I just ordered a product from the shop. When does it ship?
Currently, the vendor you purchased from fulfills your order, not Conscious Box. You should allow 2-9 business days for any order unless otherwise stated. If you have questions or are awaiting a shipment, please contact us.

Membership & Billing Questions

How do I update my address?
To update your address, you can login into your account and change your shipping info through your profile. You can also email our customer service through this contact form for any address changes. All address change request must be made 24 hours prior to the shipment of boxes, or that month’s box will be shipped to the existing address. 

How do I change my billing information?
If you've purchased your subscription through the site, please email our customer service through this contact form to update your credit card. If you purchased your subscription with PayPal, login to your PayPal account, and navigate to My Account > Profile > Add or Edit a Bank Account/Credit Card. Please remember to set your new credit card as your primary payment method. Currently, PayPal is no longer an accepted billing option.

How do I cancel my subscription?
If you’re not completely satisfied with Conscious Box, you can unsubscribe at any time. Please contact us via our contact page and we'll be able to help you with your account!  Also, please keep in mind that partial refunds are not offered for 3, 6, or 12 month subscriptions that have already started. In order to cancel/refund a month's shipment, you need to contact Conscious Box prior to the start of order processing (the 6th of the month). We may ask you to confirm your cancellation request - please be sure you confirm! 

When am I billed?
It'll depend on when you signed up! If you signed up before February of 2013, you're billed on the same day each month, based on the date of first sign up. If you signed up after (or during) February 2013, you're billed on the first day you signed up, then the first week of each month. For example, if you signed up on March 19th, you will be shipped April's box and billed again in the first week of May.

I just requested a refund. How long will it take to process?
Please allow 3-5 business days for your refund to be initiated by Conscious Box. This does not include the time required for any additional processing by your financial institution.  

I just took advantage of a promotion. Can I cancel now?
Hey! That's not fair :) Our promotion cancellation policy is that promotional subscriptions can be canceled only after you experience your first box. If you decide it isn't for you and would like to cancel, just contact customer support.

Any other questions?

We're happy to help! Please email our customer service and give us 2-3 business days for a reply (3-4 days for weekend requests).