Once a box has been allocated for shipment, we can no longer issue refunds on that box.
Boxes are allocated for shipment the first week of each month, after subscriptions are re-billed.
All active subscriptions auto-renew like a magazine, re-billing on the 1st of each month so you never
miss a box! :)
Cancel anytime during your subscription. Make sure to cancel before the 1st of the month to prevent the next month’s subscription fees from processing and that box from shipping. If you cancel on or after the 1st, your cancellation will take effect on the following cycle.
To cancel, just log in to your account, then select 'Manage Account'. Under Your Subscriptions, hit 'Edit' for the subscription you wish to cancel. From there, just click 'Cancel Subscription.’
You will receive your updated tracking information approximately 72 hours after we ship your box. This typically occurs between the 18th and 21st of the month (depending on shipping that month).
If you ordered before the 15th, your box will ship in
between the 15th and 18th of the month.
If you ordered after the 15th your box will ship towards the end of the month. After that, all remaining boxes in your subscription will be sent around the 15th-18th.
Once your box has shipped from our warehouse, it will arrive in approximately 3-9 business days.
Gift subscriptions do not automatically renew. So sit back, relax, and let your giftee reap the benefits of your awesomeness.
Vouchers purchased from third parties (Living Social, Groupon, etc) can only be used towards auto-renewing subscriptions and are not valid on gift subscriptions.
You can even delay the gift so they receive it later:
Points can be earned through several actions: taking polls, reviewing products, sharing pages and giving gifts.
Point value is set to 1 point = 1 cent, which can be applied to product purchases only (not subscriptions). You can use as many points as you want, up to all of the points in your account, on any purchase. Yep...that means you could get FREE stuff :)
To review a product, go to our Shop and click on the product you want to review. Then scroll to the bottom of the product description & click ‘Add Your Review’.
If your box arrives damaged please take a photograph and send it our Customer Solutions team.
If it’s been 10 business days since you’ve received your tracking info but you still don’t have your Conscious Box, please let us know! We’ll get our shipping specialist on that for you. We know you’re excited, we can’t wait for you to enjoy your box either! :)